CHECK-IN

There are separate check-in areas for passengers flying within Canada or internationally, or for passengers taking U.S.-bound flights.

Canada/International

If you are travelling within Canada or anywhere other than the U.S., check in on Level 3, at the designated check-in counters managed by the airline with which you are flying. Airline personnel are available to assist you on Level 3. If you only have carry-on baggage and no other baggage to check, you can proceed to the express check-in kiosk on Level 2.

U.S.

All passengers taking a U.S.-bound flight must check in on Level 3 at the North end, at the designated kiosk or counter managed by the airline with which you are flying. Airline personnel are available to assist you. 

IDENTIFICATION

Valid government-issued identification is required to board a flight. Passport Canada recommends always travelling with a valid passport as it is the only proof of citizenship and identity accepted in all countries.

Canadian citizens flying internationally, including to the U.S., must present a valid passport to confirm their citizenship and identity.

For flights within Canada, valid government-issued photo identification is required.  

SECURITY SCREENING

All passengers, including infants and children, must undergo security screening prior to boarding an aircraft. The security screening process is handled by the Canadian Air Transportation Security Authority. Security screening agents are on duty at least two hours before all flight departures. For more information, visit www.catsa.gc.ca or call 1-888-294-2202.

Canada/International

If you are travelling within Canada or anywhere other than the U.S., pre-board security screening checkpoints open daily at 4:00 a.m. from May to November and 3:00 a.m. daily from November to April. There is a dedicated line for NEXUS cardholders, families and passengers requiring assistance. For those travelling with infants, there are exemptions to the liquids and gels regulations. Passengers flying within Canada or to a destination other than  the U.S. will not be required to pass through Customs at the Ottawa International Airport.

U.S. Customs

Once checked in, passengers proceed through the security screening, located on Level 3, beyond the check-in counters. After passing through the security screening, most passengers leaving Ottawa on a direct flight to the U.S. will clear Customs in Ottawa prior to boarding their flight. Both the security screening and Customs checkpoints open at 4:30 a.m. daily, year round. For more information about U.S. Customs and Border Protection, visit http://cbp.gov or call 613-523-8120.

VISAS

Each country sets its own visa requirements. Make sure you know the rules before your trip. Some citizens require a Visa to enter the United States. For more information, visit www.travel.state.gov. Travellers to the United States can apply for an Electronic System for Travel Authorization (ESTA) under the Visa Waiver Program.

WAITING TO BOARD

Once you have passed through the security screening and/or U.S. Customs, locate your gate. Find a seat and settle in to wait for the airline personnel to make announcements about boarding your flight. Check the status of a flight on any of the monitors that display flight information, which are located throughout the terminal. If you have time prior to boarding, you may wish to visit one of our food and beverage outlets or do some shopping.