The curbs along the entrances are reserved for active loading and unloading only. Active loading and unloading means immediate loading and unloading of persons and their belongings.

Drivers should wait in the Cell Phone Lot for their passenger as vehicles are not permitted to park/wait along the curb. Our security team is vigilant and works to keep traffic moving and will refer drivers to the cell phone lot to wait for their passenger.

Accessible parking spots along these curbs are reserved solely for people who possess a valid accessible parking permit. Along the Arrivals curb, there are two spaces at Pillar 5 and along the Departures curb, there is one space at the North doors and one at the South doors.  

Vehicles may not, under any circumstance, be left unattended in these areas. Infractions will be issued and vehicles will be towed if left unattended. 


Accessible parking is available on all levels of the Parkade (P1) and in the Long-term/Overheight lot (P4). Enclosed and heated direct terminal access is located on the 3rd floor of the Parkade (P1).


There is a 30-minute grace period for people parking in the Parkade (P1) who have valid accessible parking permits.

  • The vehicle must exit through the cashier lane within 30 minutes of its entry into the parking lot. The driver must present their entry ticket and a valid accessible parking permit.
  • Any driver assisting a passenger with a disability, to or from the terminal, must show the passenger’s flight itinerary and accessible parking permit (original or photocopy).
  • If the parking period exceeds the grace period, regular parking fees will apply

Passengers with limited mobility who require assistance within the terminal are asked to contact their airline prior to arrival at the Airport. The airlines will make the necessary arrangements for assistance as required.


The terminal is equipped with multiple accessible washrooms, both pre- and post-security.

There are adult change rooms post-security, in both the Canada/International and U.S. (Transborder) holdrooms.


The Airport is fitted with many special features including tile patterns and specially textured flooring that assist people with visual impairments. Signage throughout the terminal includes Braille. There are voice announcements in the elevators and in the Parkade (P1), and the public address system is used for notifications.


The Ottawa Airport Authority, Canada Border Services Agency (CBSA) and Ottawa Police Service have canine units with working dogs in the terminal. In the interest of maintaining safety and security for everyone, it’s important that any passengers and visitors who are accompanied by pets (travelling) or service animals adhere to Airport rules. Please note that other pets are not permitted in the terminal.

  • Service animals 
    • Service animals are welcome at the Airport at any time.
    • Service animals must be leashed and controlled by the owner at all times.
    • Service animals must be properly identified and/or owner must have proper credentials.
  • Travelling with a pet
    • From the time you arrive at the Airport, and check-in and/or board your flight, your pet must remain in a carrier at all times.
    • Please refer to your airline for particular rules and regulations for travelling with a pet.
  • Pet relief area
    • A designated pet relief area is located across the street from the passenger terminal (Level 1) along the Parkade (P1). The area is clearly marked and plastic bags and garbage containers are available for disposal.
    • Passengers travelling with service animals or small pets as carry-on can access the pet relief area(s) past security. In order to do so, passengers must speak with their gate agent or respective airline personnel.

TTY phones are located throughout the terminal and electronic signs display flight information and emergency notices.

An Assistive Listening System called a hearing loop has been installed at the Information Desk in the Arrivals area. 

In order to use the hearing loop, the individual with the hearing impairment must have:

  • a hearing aid with a telecoil (t-coil) in it;
  • the telecoil activated by the healthcare professional;
  • the device in use in the ‘T’ mode.